Terms of purchase
Generally
All prices include VAT 25%. Free shipping in Sweden on orders over SEK 600.
For orders from other countries in Scandinavia: bill of lading SEK 79 and package SEK 179. Please note that the buyer is responsible for any taxes and duties in other countries.
Ordering
After ordering, an order confirmation is sent to your e-mail address. If you discover that something is not right, contact info@hotcold.se
Delivery
Normal delivery time 1-3 working days in Sweden. We use PostNord and DHL.
Complaint
Damaged product can be complained about within a reasonable time from when the fault is discovered and LAWA Care AB is responsible for the return shipping. Contact us at info@hotcold.se before making your return. Return address: LAWA Care AB, Stigbergsvägen 12, 57833 Aneby
Right of withdrawal and return
As a customer, you always have a 14-day right of cancellation according to the Distance and Home Sales Act, where the cancellation period applies from the day the package has been delivered to the recipient's address. The item needs to be returned in an unchanged condition for you as a customer to receive a full credit. When returning, state your order number, name and contact details.
As a customer, you are responsible for the return cost and are responsible for the item until it has reached us. Returns may not be sent as cash on delivery. Contact us at info@hotcold.se before making your return.
Return address: LAWA Care AB, Stigbergsvägen 12, 57833 Aneby.
When we have received the return, the amount is refunded in the same way as payment was made.
Package not collected
If LAWA Care AB receives back a package that was sent to, by the customer's wrong address, or not picked up, it is up to you to pay new shipping. For orders that are not picked up, we charge a fee of SEK 150.
Collapsible content
Why has the formula been updated in Hot & Cold?
New EU regulations have come into effect, stating that methyl salicylate cannot be included in creams above a certain percentage. The formula has been adjusted to this percentage and compensated with additional essential oils and magnesium.
Why does it get warm and cold when using Hot & Cold?
In addition to massage itself stimulating blood circulation, the essential oils in Hot & Cold enhance the warmth and cold sensations.
I feel more cold than warm. Why is that?
How one experiences warmth and cold is very individual and varies from person to person. However, it is most common to initially feel warmth, which then transitions into cold.
Are there any ingredients that cause side effects in Hot & Cold?
Our Aloe Vera is grown on organic farms in California and is used in its natural form, meaning it is not pasteurized or water-reduced. All beneficial nutrients remain intact. The cream also contains natural vitamins and essential oils. The preservatives used are approved by both the Medical Products Agency and the Food Agency. No parabens. There is always someone who may be allergic to something, even if it's a natural ingredient. Please refer to the ingredient list to be sure of what is included.
When should you use Hot & Cold?
Originally, Hot & Cold was mainly used by therapists who needed a powerful liniment but also wanted to protect their hands. Since the cream is aloe vera-based, it is also healing for the skin. Today, it is a very popular self-care product and is used to soften stiff muscles and joints.
I used to buy Hot & Cold at a health store. Why is it no longer sold there?
In early 2024, Faxma Natural Care ceased operations. One of the co-owners took over the product rights and relaunched Hot & Cold, initially selling exclusively through their webshop. However, several health food stores have now restocked Hot & Cold in their assortments.
Can children and pregnant women use Hot & Cold?
In order to recommend products for children and pregnant women, there must be specific research supporting their use for these groups. There is no such research available.
Can you be in the sun after applying Hot & Cold?
Yes. However, note that the cream does not contain any SPF protection.
I work as a therapist and use larger quantities. Do I have a different price list?
Currently, there is only one price list for everyone. However, for larger purchases, discounts of up to 30% are available:
Shop for 600 SEK (incl. VAT) = free shipping
Shop for 1000 SEK (incl. VAT) = 10% discount
Shop for 3000 SEK (incl. VAT) = 20% discount
Shop for 5000 SEK (incl. VAT) = 30% discount
What makes Hot & Cold special compared to other liniments?
What sets Hot & Cold apart is its base of unpasteurized, enzyme-active Aloe Vera. All enzymes and anthraquinone compounds remain intact, creating an excellent synergistic effect with the included liniment ingredients and plant-based oils.
Do you ship to other countries or only within Sweden?
At checkout, you can choose the country to which your order should be shipped. Please note that there is a limit of 11 cans of 118 ml, as this weighs under 2 kg. This is the limit for shipping as a merchandise letter, and the shipping cost will be a reasonable 99 SEK including VAT. Contact us if you require a larger order.
What happens if Hot & Cold gets in your eyes?
It will sting in the eyes but it will pass quickly. Rinse with lukewarm water if necessary.
What is the shelf life of Hot & Cold?
When you receive it, the product is date-stamped for approximately 2 years ahead. Once the jar is opened, it lasts for 1 year. However, this should be taken with a grain of salt – in practice, it lasts much longer. The only change that may occur is that the color might darken slightly, but the effect remains the same.